Frequently Asked Questions
Everything you need to know about your Kelme sports gear and orders.
How can I track my order?
Once your order is shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is Kelme's return policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please ensure all tags are attached to qualify for a full refund.
Do you offer international shipping?
Yes, Kelme ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
How do I find the right size for football boots?
We recommend referring to our specific Size Guide found on each product page. Kelme boots generally run true to size, but we suggest measuring your foot in centimeters for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are Kelme products covered by a warranty?
Yes, all our performance footwear and apparel come with a 6-month limited warranty against manufacturing defects. This does not cover standard wear and tear from athletic use.